CRM Systems in Industrial Companies

CRM Systems in Industrial Companies

A. Perna

Format: Print Book

ISBN: 9781349463176

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CRM Systems in Industrial Companies contributes new knowledge on Customer Relationship Management (CRM) in the field of industrial marketing. Based on an in-depth case study, this book highlights the complexity and challenges in the development, implementation and use of CRM, revealing how truly challenging it is to extract value from CRM systems.

Publication Year: 2014
Imprint: Palgrave Macmillan UK
Format: P
Weight (Gram): 320






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