Shipping destinations:
We ship only within Singapore for Textbooks and Specific Educational Institution Titles.
For International orders (for non textbooks), please email your queries to enquiry@alkem.com.sg
For ebooks, we accept International Orders
How Long will it take for the printed books to arrive?
For In Stock Titles in the bookstore, delivery will take 3 -5 Working Days
For Print on Demand Titles, it will take 2-3 Weeks
For Out of Stock Titles, it will take 2-4 Weeks
Shipping time might vary depending on location, shipment method and other factors.
How Long will it take for the ebooks Access Code to arrive
Ebook Access Codes will be emailed within 2 working days
Shipping cost
Currently we are offering Free Shipping unless stated otherwise
Can I pick up my order?
Currently we don't offer self pick up service
I have received a faulty item, how do I go about exchanging it?
Please email to ecommerce@alkem.com.sg and one of our team members will advise you.
What Happen if I miss the parcel deliveries
We utilized multiple delivery partners. Our delivery partners will attempt up to 3 times. For SingPost, the mailman will leave a notice at your door for pickup at the nearest post office if you are not able to receive the parcel.
What happen if I need to change my delivery address
Please email to ecommerce@alkem.com.sg for assistance. Do note, there will be a surcharge of SGD 6.00 for change of address if we have already initiated delivery. If we haven't dispatch the books, any change of address is free
How can I track my orders?
You will receive an email with the tracking number (if available) and a SMS (if you provide us your Handphone number) once the books has been dispatched from our Distribution Center
What Time is the delivery schedule?
Our delivery schedule is Monday to Saturday, 9am – 9pm. *No deliveries done on Sunday and Public holidays
Can we indicated a preferred delivery date and time?
At this point, we are NOT able to accept a specific delivery date or time