[eBook] Engaging Public Sector Clients

[eBook] Engaging Public Sector Clients

Palgrave Macmillan

Format: e-book DRM

ISBN: 9780230235816

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Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

Author: Alford, John
Number of Pages: 261
Language: ENG
Copyright Year: 2009
Remarks: This is a DRM-protected eBook delivered via an Access Code. The Access Code for redemption will be emailed within two working days after payment has been verified.


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