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The Service Providers

The Service Providers

D. Yagil

Format: Print Book

ISBN: 9780230514973

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The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

Publication Year: 2008
Imprint: Palgrave Macmillan UK
Format: H
Weight (Gram): 445





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