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Qualitätsmessung in Dienstleistungscentern

Qualitätsmessung in Dienstleistungscentern

Sandrina Meldau

Format: Print Book

ISBN: 9783834903167

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Sandrina Meldau entwickelt ein Qualitätsmodell, das eine gezielte Steuerung der Qualitätstreiber eines Dienstleistungscenters ermöglicht und die Entstehungs- und Wirkungsweise der Gesamtqualität misst.

Publication Year: 2007
Imprint: Gabler Verlag







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