Serviceology for Services
Format: Print Book
ISBN: 9789811531170
Tax included.
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.
The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
Publication Year: 2020
Imprint: Springer Singapore
Format: P
Weight (Gram): 498
